How do residents pay rent for their Hollister apartments?
Through the resident portal. Bank transfers are free, cards carry a processing fee, and you can set autopay or split the payment between roommates living in our San Benito County communities.
Current residents
Everything you need, in one place.
Rent, repairs, renewals, and notices all run through the resident portal — and a person answers the phone when something can't wait.
Services for residents
What you get as a resident.
Online rent payments
Pay by bank transfer with no fee, or by card for a processing fee. Autopay, split payments between roommates, and a full payment history you can download.
Maintenance requests
Submit a request with photos any time. Routine work is scheduled within three business days; no heat, no water, and no power are handled same day.
24/7 emergency line
A real person answers after hours for floods, gas smells, lockouts, and anything that can't wait until Monday morning.
Renewals and notices
Renewal offers go out ninety days ahead so you're never scrambling, and every notice is posted to your portal in writing.
Move-out made clear
You get the same condition report we filled out at move-in, plus a cleaning checklist, so deposit deductions are never a surprise.
Bilingual support
Leasing, maintenance, and notices are handled in English and Spanish by the same local team.
Maintenance
What counts as an emergency.
Routine repairs get scheduled within three business days. These get handled the same day, day or night.
- •No heat or no air conditioning in extreme weather
- •No running water or no hot water
- •Total loss of power in the home
- •An active leak or flooding
- •A gas smell — call the gas company first, then us
- •Sewage backup
- •A broken exterior door or window lock
- •Being locked out of your home
Maintenance emergencies are answered 24/7 at the same number, option 9. Anything else — a dripping faucet, a slow drain, a fence repair — goes in the portal with photos, and you'll get a scheduled window back.
Hours
Monday — Friday9am — 5pm
Saturday10am — 2pm (tours by appointment)
SundayClosed
Office hours are for leasing, tours, and paperwork. Maintenance emergencies are answered around the clock.
Applying
Moving in, step by step.
For anyone applying now, here's the whole process with costs and timelines stated up front.
1. Tour the home
Book a tour online or by phone. We show in person; if you're relocating, we'll walk the home on video and send the clip so nobody signs sight-unseen.
2. Apply online
Every adult 18 or older applies. The application takes about fifteen minutes and asks for income, rental history, and ID. The screening fee is $45 per adult.
3. Screening
We verify income at roughly 2.5 times rent, check credit and eviction history, and call your last two landlords. Most decisions land within two business days.
4. Sign and move in
Lease and deposit are handled electronically. We do a written move-in condition report with photos, hand over keys, and set up your resident portal.
Resident FAQ
Living here, answered.
How do I submit a maintenance request?
Use the portal and attach photos. Routine repairs get scheduled within three business days; emergencies are handled the same day.
What counts as a maintenance emergency?
No heat, no water, no power, an active leak, a gas smell, a sewage backup, or anything that makes the home unsafe. Call the emergency line for those instead of submitting a ticket.
Can I paint or modify my rental home in San Juan Bautista?
Ask first and put it in writing. Paint, mounted TVs, and yard changes for our local properties are usually approved with an agreement about the condition at move-out.
How does lease renewal work?
You get a renewal offer with the new rent in writing about ninety days before your lease ends, so you have time to decide or plan a move.
What happens to my deposit at move-out?
We walk the home against the same photo condition report from move-in, and California gives us 21 days to return the deposit with an itemized statement of any deductions.
Do you offer Spanish-speaking assistance for Hollister residents?
Yes. Leasing, maintenance coordination, and written notices for our San Benito County rentals are handled in English and Spanish by our local team.
Need something?
We'd rather hear it early.
Small problems get cheap and easy when they're reported the week they start. Tell us what's going on.