Water & sewer billing
Start service, stop service, transfer an account, or set up a payment arrangement when a month gets tight. Every option that exists in person also exists online.
How it works →Utilities · Permits · Streets · Meetings
City business, finished on your phone.
Pay a water bill, report a streetlight, pull a permit, reserve a shelter, or read Monday's agenda. Every task has its own page, a stated turnaround, and a tracking number — no phone tree, no PDF maze.
Resident services
The three things people come here for.
Streets, trash and recycling, parks reservations, and public records are all detailed on the services page.
Report a problem
Potholes, streetlights out, graffiti, illegal dumping, blocked storm drains, and broken sidewalks. One short form, a tracking number, and a status update when the crew closes it out.
How it works →Streets & public works
Paving, pothole repair, striping, signage, storm drain maintenance, and the tree program. The current year's project list and the streets scheduled next are both posted.
How it works →How the office works
Find it, file it, track it, see it.
1. Find it in one search
Every service, permit, and form has its own page with plain-English titles, so a resident searching for 'business license Hollister' lands on the form, not a PDF index.
2. Apply or report online
Each form works on a phone, accepts photo uploads, and returns a tracking number immediately instead of a promise to call back.
3. Staff routes it
Requests reach the responsible department directly, with a stated turnaround for each type published beside the form.
4. Status is public
Permit status, service request status, and meeting outcomes are all visible without a phone call during counter hours.
Public works
The paving list is published by street name.
Residents shouldn't have to file a records request to learn whether their block is scheduled. The annual paving and slurry seal list goes up each spring, along with the streets queued for next year and the funding source behind each one.
Potholes are targeted within five business days, graffiti on public property within 48 hours, and every closed request says what was actually done.
Sample municipal department · Illustrative content only · Not affiliated with any real city government
Public meetings
Six public bodies, one predictable calendar.
Agendas and packets post at least 72 hours ahead, with minutes and outcomes added to the same page afterward.
72 hrs
Agenda posting notice before every meeting
1 day
Service requests acknowledged
10 days
Public records response window
24/7
Forms, payments, and reporting online
Resident questions
Hours, bills, reports, agendas, and after-hours help.
When is the public counter open at Hollister City Hall?
Our San Benito Street office is open for in-person services Monday through Thursday from 8am to 5pm, and Friday from 8am to noon. The counter closes 30 minutes prior to the building's daily closure, though residents can file permits, service requests, and payments online 24 hours a day.
How can I report a pothole or streetlight outage in Hollister?
Please use our online report-a-problem form to upload a photo and the specific location. Every report receives a unique tracking number, is acknowledged within 1 business day, and concludes with a status update regarding the completed repairs.
Are online water bill payments available for San Benito County residents?
Yes — one-time payments, autopay, and paperless billing are all accessible with no convenience fee. We encourage users to request payment arrangements before a shutoff notice is issued rather than afterward.
How can I access San Benito County and Hollister City Council meeting agendas?
Official agendas and full documentation packets are published at least 72 hours before every scheduled meeting. After each session, the same portal is updated to include minutes and final outcomes for public review.
Do I need a Hollister business license to operate within city limits?
Any business operating locally needs one, including home-based operations and contractors from nearby San Juan Bautista or Tres Pinos working on local projects. Licenses are typically issued within 3 business days.
Who handles municipal emergencies in Hollister outside of business hours?
Always dial 911 for life-threatening emergencies. For urgent local infrastructure issues like sewer overflows, hazardous road conditions, or water main breaks, call our main line at any hour to be connected with an on-call duty officer.
Is this a real city website?
No — this is an illustrative sample built by Hollister Websites to show how a municipal department site can be organized. It is not affiliated with any real city government.
Residents
What people say after using it.
“Filed an encroachment permit on my phone at 9pm and had the approval in four days. That used to be three trips to the counter.”
“Reported a streetlight out, got a tracking number, and got a message when it was fixed. I didn't have to call anyone.”
“The agenda packet is actually readable now, and public comment instructions are in Spanish too.”
Open 24/7 online
Something broken? Tell us.
Potholes, streetlights, graffiti, illegal dumping, and blocked drains. One short form, a photo, and a tracking number in under a minute.