What each one covers, what it costs, and how long it takes. Nobody should need to know which department owns a pothole in order to report one.
Start service, stop service, transfer an account, or set up a payment arrangement when a month gets tight. Every option that exists in person also exists online.
Potholes, streetlights out, graffiti, illegal dumping, blocked storm drains, and broken sidewalks. One short form, a tracking number, and a status update when the crew closes it out.
Paving, pothole repair, striping, signage, storm drain maintenance, and the tree program. The current year's project list and the streets scheduled next are both posted.
Collection day lookup by address, container sizes and rates, bulky item pickup, and the two free dump vouchers per household each year.
Picnic shelters, ball fields, and the community room, with real availability instead of a phone number and a hope. Fee waivers for youth leagues and non-profits are documented.
Public records requests, the budget, adopted ordinances, contracts over the bid threshold, and the annual audit — posted where a resident can find them without asking.
Residents don't organize their problems by department, so the site doesn't either. Requests route to the right crew behind the scenes, with the responsible team named on the confirmation.
Public Works, Community Development, Finance and Utility Billing, and the City Clerk each own a stated turnaround that's published next to the form.
Streets, water and sewer utilities, storm drains, fleet, and park maintenance. The crew behind most closed service requests.
Planning, zoning, building inspection, and code compliance. Owns the permit counter and the pre-application meeting.
Utility accounts, business licenses, purchasing, and the published budget and audit.
Agendas, minutes, public records requests, elections, and the ordinance archive.
We acknowledge all submissions within 1 business day. Our crews aim to repair potholes within 5 business days, while graffiti on public property is cleared within 48 hours. Streetlight repair timelines depend on the specific utility provider.
File a leak adjustment request. Staff compares the month against your history, and if a repaired leak caused it, a one-time adjustment can be applied once per two-year period.
Submit the start, stop, or transfer form with your service address and move date. Final bills and deposit refunds are issued within one billing cycle of move-out.
You can look up your specific collection day by searching your home address. Please note that holiday weeks shift pickup services back by 1 day. These holiday schedules are shared at the start of the year and again 1 week before the holiday.
Reservations can be made up to 6 months in advance via our live availability calendar. Fees range from $45 to $220, and youth leagues or local non-profits may apply for a documented fee waiver.
Submit the online records request and you'll get a tracking number. Responses go out within 10 calendar days, and copy fees are charged at actual cost.
Every spring, we publish an annual paving and slurry seal list organized by street name. This document includes funding sources for each project and lists the queue of streets slated for work in the following year.
A photo, a location, and a tracking number. Acknowledged the next business day, closed with a note about what was done.