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Example City DepartmentPermits, utility billing, streets, and public meetings for an example California city.
Contact

One form, routed to the right desk.

Pick the topic and your message goes straight to that department instead of a general inbox. Replies come the next business day. For any emergency, call 911 first.

Contact the department

Report a problem, ask a question, or request a record.

Reporting something broken? Include the nearest address or cross streets. You'll get a tracking number, and the request routes directly to the crew that owns it.

Hours
Monday — Thursday8am — 5pm
Friday8am — 12pm
Saturday — SundayClosed
Public counterCloses 30 minutes before the building

Emergencies always go to 911. After-hours water main breaks, sewer overflows, and downed street signs reach the on-call duty line at the same number.

Find us
Example City Department
150 Civic Plaza
Hollister, CA 95023

Step-free entry from the Civic Plaza lot, accessible parking beside the door, and an accessible counter station. A 24-hour drop box for payments and applications sits to the right of the main entrance.

Open in Google Maps →
After City Hall closes

Which department to call.

Emergency — 911

Fire, medical, crime in progress, or any immediate hazard to people. Always the first call.

Urgent utility — duty line

Water main breaks, sewer overflows, and hazardous road conditions reach an on-call officer through the main number at any hour.

Non-urgent — next business day

Billing questions, permits, records, and meeting items are answered the next business day through this form.

Before you visit City Hall

Routing, emergencies, accessibility, language, and payments.

How do I contact a specific Hollister city department directly?

The most efficient method is using our online contact form and selecting the relevant department. This ensures your message goes directly to the appropriate team rather than a general queue, with responses typically sent the next business day.

Who should I contact for emergencies in the Hollister area?

Always dial 911 for emergencies. For urgent non-emergencies like a water main break, sewer overflow, or downed sign, call our main number at any hour to reach the on-call duty officer.

Is the building accessible?

Step-free entry, accessible parking near the entrance, and an accessible counter station are available, and staff will come to the lobby to assist on request.

Are bilingual services available for residents in Hollister?

Yes, we have Spanish-speaking staff available at the counter during all regular hours. Additionally, we publish key notices, public comment instructions, and essential forms in both English and Spanish.

Can I pay my city fees in person near downtown Hollister?

Yes, you can pay at the counter during standard business hours. Additionally, a 24-hour drop box located beside the entrance accepts checks. Online payments remain available with no convenience fee.

What are the standard wait times for a response from our local departments?

Standard contact form inquiries from Aromas or Paicines residents receive a reply within 1 business day. For formal Public Records Act requests, the city provides a response within 10 calendar days.

Can this sample site be adapted for a real agency?

Yes. Hollister Websites builds public-sector sites with accessibility, bilingual content, and meeting-notice structure handled from the start, and the code is delivered to the agency.