Appliance, brand, model number if you can find it, and the symptom. Dispatch replies within the hour during business hours with a 2-hour window.
Dispatch answers the phone until 6pm. Calls in before 10am usually get a same-day window.
Parts counter and dispatch on Fourth Street. Service calls run to Hollister, San Juan Bautista, Tres Pinos, Aromas, and Paicines with no trip surcharge.
Open in Google Maps →During our regular business hours, we generally respond to inquiries in less than 1 hour. If you reach out to us overnight, our dispatch team will contact you as soon as we open at 7:30am to get you on the schedule.
Appliance type, brand, model number if you have it, what it's doing, and any error code on the display. That detail is often what lets the tech arrive with the right part already on the truck.
We can provide a realistic price range, as most symptoms usually point to 2 or 3 specific parts. A firm, guaranteed quote is provided after our $89 diagnostic fee, and we waive that fee entirely if you choose to have us perform the repair.
Yes, an adult must be present to allow our technician access and to authorize the repair. Most of our service visits in the Hollister area take between 45 and 90 minutes to complete.
No. San Juan Bautista, Tres Pinos, Aromas, and Paicines are all inside the standard service area at the same rate.
Call the same number. Same failure inside 90 days is covered by our labor warranty, and we prioritize warranty returns over new bookings.
We do not offer 24-hour emergency services. However, if you are facing a refrigerator emergency near Highway 156, call us before our daily closing time and we will do our absolute best to fit you into a same-day window to prevent your food from spoiling.