Danny Alvarez
Owner, lead technician
Eighteen years on appliances, the first 9 of them as a factory-authorized tech for 2 major brands. EPA 608 certified for sealed-system work.
Who shows up
4 technicians. No call center.
Eighteen years of appliance work, 9 of them factory-authorized, now independent in Hollister. You get a name, a truck you'll recognize, and the owner's number.
Independent since 2015
Why not just call the manufacturer?
Because manufacturer dispatch in this county routinely runs 7 to 10 days out and routes through a call center 3 states away. A freezer full of food doesn't have 10 days.
We don't sell appliances, which means we have no reason to talk you into a new machine when the old one has years left. Roughly 1 visit in 8 ends with us saying it isn't worth fixing, and that's a diagnostic fee and a handshake, not a sales pitch.
EPA 608 certified · Factory-trained on 9 major brands · Licensed and insured
Who knocks on the door
4 names you'll actually meet.
Theresa Nguyen
Dispatch and parts
Answers the phone, finds the model number when you can't, and tracks every ordered part so nobody has to call and ask where it is.
Cole Whitmore
Technician
Laundry and dish specialist. Runs the vent-cleaning side of every no-heat dryer call because that's usually the real problem.
Sam Ortiz
Technician
Cooking appliances and built-ins. Handles slide-in ranges and panel-ready refrigerators without marking up cabinetry.
How a repair call runs
The repair process, written down.
Shoe covers, floor protection, and the old parts leave with us. Every visit.
1. Tell us the symptom
Brand, model number if you can find it, and what it's doing. Model plates hide inside the door frame or behind the bottom drawer — a photo works fine.
2. Pick a 2-hour window
Not "sometime Tuesday." You get a 2-hour arrival window and a text when the tech leaves the previous stop.
3. Diagnose for $89
Flat diagnostic fee, waived entirely when you approve the repair. No hourly meter running while a tech reads a manual in your kitchen.
4. Approve a firm price
You get the parts and labor number before anything is opened up. If it isn't worth fixing, we say that and you owe the diagnostic only.
5. Repaired and tested
Most repairs finish the same visit. We run a full cycle before leaving and take the old parts and packaging with us.
6. 90-day labor warranty
Same failure inside 90 days and we're back at no charge. One phone number, no warranty hotline.
Customer references
What customers say after the fix.
“Called at 8, fridge was cooling by 1. The manufacturer's own line quoted me 9 days out.”
“He told me the dryer was a $22 fuse and a plugged vent instead of selling me a new one. That's why I'll call again.”
“Text before arrival, shoe covers, and he vacuumed the lint he pulled out. Small stuff, but nobody does it.”
“Our oven ran 40 degrees cold for 2 years. He checked it with a probe and recalibrated it in one visit.”
“Honest answer was that a 19-year-old dishwasher wasn't worth $400. Charged me the diagnostic and nothing else.”
“Second-floor washer was shaking the whole house. Fixed and leveled, no walking since.”
Shop questions
The questions worth asking any repair company.
How long have you been repairing appliances locally?
Eighteen years, the first 9 as a factory-authorized technician for 2 major brands before going independent here in Hollister.
Are your technicians certified to work in San Benito County homes?
Yes. Our team holds EPA 608 certification for handling sealed-system refrigerants and has completed factory training for 9 major brands. We can provide these certifications upon request for any job.
Is your appliance repair company fully insured?
Yes, we carry current workers' compensation and general liability insurance. We always recommend that residents in the Hollister area verify proof of insurance before allowing any company to work on water connections or gas lines inside their property.
Why call an independent instead of the manufacturer?
Speed and accountability. Manufacturer dispatch in this county often runs 7 to 10 days out and routes through a call center. You get a local tech, usually same day, and the owner's number if something goes wrong.
If we have to wait for a part, will the same technician return to my house to finish the job?
We make every effort to ensure the same technician returns for follow-up appointments whenever our schedule allows. Since they have already diagnosed the appliance at your home, they can complete the installation quickly and efficiently without having to re-evaluate the problem.
How do you protect floors and cabinets?
Shoe covers, floor-protection panels under anything that gets slid out, and the lint or debris we pull leaves with us. It costs us 10 minutes and saves you a cleanup.
What payment methods do you accept for appliance service calls in Paicines?
We accept all major credit cards, tap-to-pay, checks, and cash for our Paicines customers. Payment is only due on-site once the repair is finished and fully tested. We never require a deposit up front to schedule a service visit.
First call
Let's get it running.
Same-day windows for most calls placed before 10am, and the diagnostic disappears when you approve the repair.