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Example PlumbingDrains, water heaters, leaks, and repipes across Hollister and San Benito County.
24/7 emergency service

Do this first. Then call.

The emergency line rings a technician, not an answering service. While you wait, the steps below stop most of the damage.

Emergency line: (831) 555-0192
Situations

5 emergencies and what to do in the first 5 minutes.

On site within 90 minutes, day or night

Burst or leaking pipe

Water moving through drywall or into a crawlspace does more damage per hour than the repair will ever cost. This is the call to make immediately, not in the morning.

  1. 1Shut the main off at the street meter or the house valve
  2. 2Open the lowest faucet in the house to drain pressure
  3. 3Kill power to any room with standing water at the breaker
  4. 4Move what you can and photograph the rest for insurance
Same day, priority window

No hot water

Pilot out, element failed, or a gas valve gone. On a leaking tank, the leak is the emergency — the cold shower is not.

  1. 1If the tank is leaking, close the cold shutoff on top of it
  2. 2On gas units, close the gas valve at the heater
  3. 3On electric units, switch the water heater breaker off
  4. 4Don't relight repeatedly if the pilot won't hold
On site within 90 minutes

Sewage backup

Waste coming up through a shower drain or floor drain means the main line is blocked. Every fixture you run makes it worse.

  1. 1Stop using every drain, toilet, and washing machine in the house
  2. 2Keep people and pets out of contact with standing water
  3. 3Locate the exterior cleanout cap if you know where it is
  4. 4Don't pour drain chemicals — they burn the tech and don't clear roots
Same day, often within 2 hours

Overflowing toilet or fixture

A single overflowing fixture usually means a local clog, but repeat overflows across fixtures point at the main line and need a camera.

  1. 1Close the angle stop behind the toilet to stop the fill
  2. 2Lift the tank lid and push the flapper closed by hand
  3. 3Towel the water back before it reaches baseboards
  4. 4Note whether other drains gurgle when it happens
Call the utility first, then us

Gas odor near an appliance

This one is not ours first. Leave the building and call the gas utility or 911 from outside. We handle the repair after they've made it safe.

  1. 1Leave the house — don't flip switches or use a phone inside
  2. 2Call the gas utility emergency line or 911 from outdoors
  3. 3Don't re-enter until they clear the building
  4. 4Call us once it's shut off so the repair is scheduled immediately
Same day for rural properties

Well pump & pressure loss

Common on the parcels out toward Tres Pinos and Paicines. Loss of pressure can be the pump, the pressure tank, or a broken line between the two.

  1. 1Check the breaker for the pump before anything else
  2. 2Note the pressure gauge reading if the tank has one
  3. 3Shut the pump off if it's cycling rapidly to avoid burning it out
  4. 4Have your well depth and pump age ready if you know them
Know your house

Find the main shutoff today.

Most Hollister homes have a house-side valve where the supply line enters, often on the street-facing wall near a hose bib.

The meter box at the curb holds the utility-side valve. A meter key or a crescent wrench turns it a quarter-turn clockwise.

Older Cienega Road and rural properties on wells shut off at the pressure tank instead. Find yours before you need it at midnight.

Emergency FAQ

After-hours rates, response times, and insurance.

What qualifies as an emergency for a Hollister plumbing call?

Anything actively causing damage or making a home unsafe: a burst pipe, a sewage backup, an overflowing fixture you can't stop, or a leaking water heater. A slow drip can typically wait until morning.

How fast can an emergency plumber reach me at night in Hollister?

We average about 90 minutes for emergency calls within San Benito County, often reaching downtown Hollister even faster. When you call, our on-call technician gives you a realistic ETA based on current traffic on Highway 25, not a vague window.

What do you charge for after-hours calls?

An after-hours dispatch fee applies between 5:30pm and 7am and on Sundays, quoted on the phone before we roll. The repair itself is the same flat-rate price as a daytime visit.

Where is the main water shutoff usually located on a Hollister property?

It is usually at the street in a concrete meter box or on the exterior wall where supply enters the house. We recommend locating and photographing it now—2am on Highway 25 is the wrong time to start looking.

Should I try a chemical drain cleaner before calling you to Aromas?

No. These chemicals rarely clear a real blockage in Aromas homes, they can burn the technician working on the line, and they may damage older piping. It is best to stop using the drain and call us for a mechanical clearing.

If I smell gas in my Paicines home, should I call you first?

No. Immediately leave the building without flipping any switches and call the gas utility or 911 from outside. Once the authorities have made the site safe, call us and we will handle the gas line repair for your Paicines property immediately.

Will my homeowner's insurance cover water damage at my San Juan Bautista residence?

Sudden water damage is usually covered while long-term seepage usually isn't. We document the cause and timeline in writing for every San Benito County emergency call so your claim has the necessary evidence.

Not an emergency?

Book a regular window instead.

Non-urgent work gets a next-day window at standard flat rates with no after-hours surcharge.

Request service →Call (831) 555-0192